Wellbeing support services

IMMEDIATE HELP

For Emergencies | call 000

For emergencies and immediate crisis support

IMMEDIATE HELP

 

SuicideLine Victoria | 1300 651 251
Suicide Victoria offers free professional online counselling 24 hours a day, 7 days a week to support people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.

Lifeline Australia | 13 11 14
Lifeline provides mental health support and emotional assistance on the phone and online.
Kids Helpline | 1800 55 1800
Kids Helpline is a free phone and online counselling service for young people aged between 5-25 years.

Beyond Blue | 1300 22 4636
Beyond Blue provides support programs to address issues related to depression, suicide, anxiety disorders and other related mental illness.

Nurse on Call | 1300 60 60 24
Nurse-on-call helpline provides health advice from registered nurse, 24 hours a day.

Crisis Assessment and Treatment Team (CATT) | 1300 721 927
The Outer East Crisis Assessment Treatment team provide mobile assessments to people in psychiatric and short-term home treatment as an alternative to hospital. 

Sexual Assault Crisis Line (SACL) | 1800 806 292
SACL is a state-wide after hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault. 

Safe Steps | 1800 015 188

Safe Steps is a specialist support service available 24 hours a day, 7 days a week, providing family violence specialist support to anyone in Victoria who is experiencing or afraid of family violence.
 

General Information
Mental Health Foundation Australia provides a range of networks, services, advocacy, events, and support groups for the community to seek support on mental health illness. 

Translating and Interpreting Service provides access to services for people with limited or no English language ability. Phone 131 450

Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby.

PANDA – Perinatal Anxiety and Depression Australia supports the mental health of parents and families during pregnancy and in their first year of parenthood.

MensLine Australia is a national 24 hour, 7 days a week men’s helpline offering support, information and referrals for men with emotional health, family and relationship concerns. Phone 1300 78 99 78

Parentline is a phone service for parents and carers of children from birth to 18 years old. Confidential and anonymous counselling and support on parenting issues is provided. Phone 13 22 89

NEAMI is a not-for-profit organisation providing mental health, homelessness and suicide prevention services.

SANE provides mental health support, information, resources and online forums for family and friends. Phone 1800 187 263

Find support with our range of online resources for wellbeing and mental health support.

Caregivers and Parents

Local services

Mental Health Carer and family services  in Melbourne’s  Eastern Region

Eastern Metropolitan Region Mental Health Services Navigation Tool

The Mental Health Services Navigation Tool has been developed to support improved access to mental health services in the Eastern Metropolitan Region of Melbourne

  • Mental Health Carer and family services in Melbourne’s Eastern Region
    Mental Health Carer and family services in Melbourne’s Eastern Region
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State services

The University of Melbourne and Monash University have developed a website to help parents to manage challenging issues they may experience with their children, including depression, anxiety and alcohol misuse. 

Tandem is the Victorian peak body representing family and friends supporting people living with mental health issues. 

Triple P is a free parenting program for caregivers and parents, providing information and support to cope with your child or young adult’s emotional wellbeing.

National services

Mental health checklists for children and families.

The Young Carers Network (YCN) is an initiative of Carers Australia. It provides information, raises young carers awareness and directs young carers to appropriate pathways for support. 

SANE’s Friends, Family and Carers Forum provides a safe place to share your experience of caring for someone living with complex mental health issues. The Friends, Family and Carers Forum helps to connect to people across Australia. 

National online and phone service that provides practical information and resources to support caregivers.

Expert information about mental illness, treatments, psychiatrist and how to get help.

Tips for talking to young people about suicide.

headspace provides an overview of mental health for family and friends, how to start a conversation about mental health, understand anxiety and depression to support friends and family. 

Members use their lived experience, understanding of the mental health system and communication skills to advocate and promote the issues and concerns of consumers and carers.

You are not alone, is a service that supports carers to access information and support when caring for someone that has suicidal thoughts or attempts of suicide. 

Facing Tough Times

Supporting your family through life’s tough times- Australian Child and Adolescent Trauma, Loss & Grief Network. 

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    Facing Tough Times
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Depression and Anxiety

State Services

Anxiety support services including training, information, parent support, support groups and recovery programs.

Black Dog Institute provides online mental health assessments, treatments and where to find help.

For women and new mums

Information for women and new mums on getting the right support, taking the mental health checklist, caring, and supporting others and pregnancy and becoming a mum.

For men and new dads

Information to support men to access information on signs and symptoms, depression, causes of anxiety, looking out for yourself, looking out for your mates, dad advice for new parents and taking action.

National services

Signs and symptoms of anxiety and ways to manage anxiety. 

Information on anxiety and treatment options available.

Beyond Blue

A guide to what works for anxiety, depression, suicide, wellbeing and workplace and perinatal health.  

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    A guide to what works for depression
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Eating Disorder

National Service

Butterfly Australia is a national service that provides support by trained counsellors over the phone, email and online in assisting with eating disorders and issues.  

Eating Disorders Carers Help Kit provides online support and information for carers who are caring for a person with an eating disorder. 

Family Violence and Sexual Assault Services

Local Services

Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with care of children.

EDVOS is a lead specialist family violence service in Eastern Metropolitan Melbourne. Services are available to people living across municipalities of Boroondara, Manningham, Whitehorse, Knox, Monash, Maroondah and Yarra Ranges. 

Eastern Centre Against Sexual Assault (ECASA) provides free counselling and support service to people who have experienced sexual assault either recently or in the past. 

The RFVP Therapeutic Hub is a free resource available to anyone looking for therapeutic services in the Eastern Metropolitan Region. It is designed to help people connect with appropriate supports and brings together the latest information about therapeutic services.

State services

The Safe Steps to Family Violence Response Service (SSFVRS) is the Victorian state-wide service for women experiencing violence and abuse from a partner or ex-partner, another family member or someone else close to them. 

Safe and Equal is the peak body for specialist family violence services that provide support to victim survivors in Victoria.

National services

1800RESPECT provides free online or phone support, 24 hours a day, seven days a week to talk about sexual, domestic, and family violence experiences. 

Sexual Assault Crisis Line (SACL) is a proactive leader supporting, advocating and providing a crisis response for people who have experienced sexual violence. 

Living Well is an Australian service that provide information, encouragement and support for men who have experienced childhood sexual abuse or adulthood sexual assault. Assistance is available to supporters of these men, friends, family, and service providers. 

Knowmore is an independent service giving free legal advice and support to survivors of child abuse by providing information about justice and redress options.

First Nations People

Local services

Safe and Equal is the peak body for specialist family violence services that provide support to victim survivors in Victoria.

The EACH Ngarrang Gulinj-al-Boordup Aboriginal Health and Wellbeing Team support and assist First Nations People to access health and social services and programs and transport options 

Mullum Mullum Indigenous Gathering Place provides support to First Nations people through the delivery of targeted programs and activities.

Boorndawan Willam Aboriginal Healing Service provides a culturally safe service that assists First Nations people from the Eastern Metropolitan Region in their healing journey.

The first national crisis support line for mob who are feeling overwhelmed or having difficulty coping.

Victorian services

Koorie Pride Victoria is a not-for-profit service advocating for the rights of gender, sex, sexuality diverse First Nations and Torres Strait Islander people.

Victorian Aboriginal Child Care Agency provides services and information for children, young people, families and community members

National Services

Helpful mental health contacts and links for First Nations people.

Take a step towards a stronger you. Resources for young First Nations people.

Black Rainbow offers suicide prevention leadership groups, community projects and initiatives to alleviate the health and wellbeing issues experienced by First Nations LGBTQIA+ people.

Resources for Social and Emotional Wellbeing Self Support for First Nations people.

Food Relief

Local Services

Doncare provide financial assistance through food vouchers and non perishable items, utility bill support, school costs as well as vet fees for animals for members in Manningham.

Food Hampers can be arranged by referral and collected on Tuesday by appointment between 10.00am and 2.00pm. For help outside these hours please call or email.

Food pantry available by appointment.

 

Food vouchers, and other assistance as required/available.

Please phone 1800 305 330 between 10.00am to 3.00pm Monday to Friday.

Food parcels, food vouchers, other assistance when available. Office hours are Monday and Thursday 9.00am to 12.00pm. You will be assessed over the phone and food/vouchers are distributed contactless to your home.

37 Taunton Street, Doncaster East, VIC

Lighthouse.gatewaysda@gmail.com

For emergency food relief call 0481 008 877.

 

320 Reynolds Road, Donvale, 3111
9844 4465
care@vantagepoint.community

Foodbank operates fortnightly on Tuesdays. Meet for coffee and refreshments from 6.00pm to 7.00pm followed by drive thru foodbank from 7.00pm to 7.30pm.   
A pre-packed grocery box is provided together with fresh food and frozen meals.

Download the Vantage Point Community Recipe Book.

Community Recipe Book
Community Recipe Book
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Gambling

State Service

Gamblers Help services are provided by a range of community organisations across metropolitan, regional and rural Victoria. Services include online, telephone and face-to-face counselling, advice and information. There are services tailored for First Nations communities, and in-language support for at risk multicultural communities.

Grief

National Services

Information to support getting through grief and loss.

Supporting a child through grief and loss.

Grief Information Sheets.

LGBTQIA+

National services

Switchboard Victoria provides peer-driven support services for lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTQIA+) people, their families, allies and communities.

Sexual Assault Crisis Line (SACL) provides after hours telephone counselling support, coordination of a crisis care response, and legal and medical support for people who have experienced sexual violence. 

Respect provides statewide intake referral and support service for LGBTIQ+ people and their families who have been impacted by family violence.

QLife provides Australia-wide anonymous LGBTIQA+ peer support and referral for people wanting to talk about sexuality, gender, bodies, feelings or relationships. 

DocList is an online list of doctors and mental health professionals who have been recommended by lesbian and bisexual women in Australia.

A guide for parents and families of young people who are lesbian, gay, bisexual, gender diverse or who are questioning their sexuality or gender identity.

A suite of resources containing information on discrimination, contacts and websites for LGBTQIA+, gender and sexually diverse people. 

LGBTIQ+ Health Australia provides organisations and individuals with health related programs, services and research focused on lesbian, gay, trans/transgender, intersex, queer and other sexuality, gender and bodily diverse people. 

Mental health resources for lesbian, gay, bi, trans and intersex people (LGBTI)

Pride Disability Services is a registered NDIS service provider which allows people with disabilities to access support and services across Australia.

Parents and carers of children who identify LGBTIQA+

A guide for parents and families of young people who are lesbian, gay, bisexual, gender diverse or who are questioning their sexuality or gender identify.

Families like Mine is a multimedia guide that offers practical advice to families of young gender diverse people, same-sex attracted and bisexual people, and those who are questioning their sexuality or gender identity.

Transcend provides parent/carer support, community connection, information, advocacy and fundraising.

How to support and celebrate your LGBTQIA+ child

Allies

R U OK's LGBTIQ+ Conversation Guide contains tips to help you know when and how to ask someone who is gender, or sexuality diverse.

State service

TGV is an Australian organisation dedicated to achieving justice, equity and quality health and community service provision for trans and gender diverse people, their partners, families and friends.

People with a disability

National Services

The Royal Society of the Blind (RSB) is a not-for-profit organisation providing services to Australians who have severe vision impairment. RSB provide Counselling for vision loss. 

E-learning training for carers, health professionals and disability professionals who have an interest in intellectual disability mental health. 

Be You supports educators from early learning services and school to develop a positive, inclusive and resilient learning community to achieve their best possible mental health. 

Centre for Developmental Disability (CDDH) supports mainstream health services to address education, clinical, research and advocacy activities to improve the health of people with intellectual and associate developmental disabilities. 

Your Guide to Mental Health and ABI

Part of a series of information products about acquired brain injury (ABI) produced by a joint committee of brain injury organisations with the support and assistance of the Department of Human Services, Victoria. 

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    Mental Health & ABI
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Multicultural communities 

National Services

Mental Health Foundation Australia provides a range of networks, services, advocacy, events, and support groups for the community to seek assistance on mental health illness. 

Embrace multicultural mental health provides services and information on mental health and suicide prevention in a culturally accessible format for people from multicultural backgrounds.

Mental health services for people from multicultural backgrounds.

The Australian Psychological Society offer research, resources, professional development and support and bilingual psychologists. 

The Transcultural Mental Health Centre provide mental health support and services and enhance pathways to care for multicultural communities. 

The Chinese Peer Connection is a program that supports people from the Chinese community who are experiencing gambling harm. Support is provided through peer support and is available for family and friends.

Chinese Community Social Services Centre provides migrant settlement services, carer support for families with children of special needs, mental health education and support groups for the Chinese speaking community. 

Suicide Information

State Services

SuicideLine Victoria has advice on what to do if you are with a person at risk, if the person at risk has called you or you need the poisons information hotline.

National Services

A guide to staying alive – Sane Australia.

Living is for everyone – Suicide and Self Harm Prevention website.

Man therapy – A Federal Government funded Campaign to respond to males experiencing mental health illness. 

Resources for discussing suicide prevention with multicultural communities.

Suicide Call Back Service (24/7 free telephone counselling (Ph 1300 659 467).

Suicide prevention after a suicide attempt – resources from beyondblue.

You are not alone is a resource that provides carers with information on how to support friends or family members with a mental illness. 

Yourtown

A guide to what works for depression resource provides information on what depression is, causes and strategies to that enhance mental health wellbeing. 

  • Preventing suicide: THE VOICE OF CHILDREN AND YOUNG PEOPLE
    Preventing suicide: THE VOICE OF CHILDREN AND YOUNG PEOPLE
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Orygen

Raising the bar for youth suicide prevention report provides a collection of resources, skills and expertise information to advance meeting the needs of young people and their mental health. 

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Loneliness

Local Services

Eastern Volunteers provides training for people who are seeking a pathway to employment for their first job or returning to the workforce. 

National Services

How to manage loneliness and where to connect with other people. 

Loneliness and isolation – what are the warning signs, what to do and where to get help. 

FriendLine is a service for anyone who need to reconnect or would like to chat to a friendly volunteer. 

GRIEFLINE provides non-crisis, confidential care to access free telephone support, resources, online community and forums and wellbeing and coping strategies.

Physical Activity

State Services

Wellways provide information and resources on understanding mental and physical health and where to seek help. 

National Services

Diabetes Australia provides information on depression and mental health and provides links between diabetes and depression, treatment and service supports.

Information on the link between mental health and physical health. 

Mental Health Coordinating Council 

Physical health and care for people with mental health conditions. 

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    Physical health and care for people with mental health conditions. 
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Young people

Local services

The Manningham Youth Services (managed by EACH), provides free youth and family counselling support to children, young people (aged 12-25 years) and their families who live, work, study or play in the Eastern region of Melbourne. 

Steps Mental Health Service offers a range of mental health services, including: therapeutic counselling, peer support, mental health nursing, child and adolescent mental health services and care coordination.

This program helps children develop confidence and resilience through group work, art therapy, family therapy, counselling, and individualised coaching for children aged 6-17 years.

National services

Learn about the signs and symptoms of anxiety, depression, substance abuse and suicide and what works for young people. Learn how to start a conversation about mental health and understand the services available.

Bite Back Mental Fitness Challenge involves six weekly challenges to help improve your mental fitness, increase your happiness, reduce stress, improve friendships and focus.  

Emerging Minds provides in-person and online training, programs and resources in response to the needs of professionals, children and their families. 

headspace provides online and phone support to young people aged 12-25 years.

Phone: 1800 650 890

Kids Helpline is a free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25 years. 
Phone: 1800 55 1800

The Children of Parents with a Mental Illness (COPMI) national initiative develops information for parents, their families and friends in support of children and young people. 

Moderated Online Social Therapy (MOST) provides digital therapy mixed with face-to-face care that creates a mental health program for young people aged 15-25 years. It’s designed to support young people while they are on a waitlist for face-to-face care, and while they are getting that care at a participating mental health service. 

Reach Out provides online mental health support for young people anywhere in Australia to stay connected and well. 

Tune in Not Out is a service that provides information on life’s challenges for mental health, relationships, exam stress, sexual health and more. Each topic contains videos, music, playlists, and stories, with the opportunity to share with young people in the community. 

This content was correct as of February 2023 and will be reviewed frequently.

If amendments are identified or you know of another mental health service to be considered, contact us.